Application Support Analyst:
Provides expert technical and functional support to management in the design, architecture, installation, configuration, performance, monitoring, and security of the Business and Quality Application systems. Identifies, researches, and resolves technical and data problems. Ensures the availability and reliability of the system within span of control.
The list of essential functions, as outlined herein, is intended to be representative of the duties and responsibilities performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.
Analyzes business processes, develops software functional requirements, and collaborates with various teams to implement solutions
Manages and coordinates Business and Quality Application project timelines, tasks, and resources
Installs and configures Business and Quality Application software and associated tools
Maintains and enforces Business and Quality Application software governance policies
Ensures the integrity and security of Business and Quality Application system data in accordance with business needs and industry best-practices regarding privacy, security, and regulatory compliance
Performs and tests routine Business and Quality Application system backups and restores
Anticipates, mitigates, identifies, troubleshoots, and resolves Business and Quality Application system issues and escalating incidents as necessary and tunes for performance
Supports application development teams throughout project lifecycles
Recommends and performs software upgrades, patches and reconfigurations Works with all IT teams to ensure an infrastructure that supports a stable, well-designed, highly available, and properly maintained Business and Quality Applications that are aligned with industry best practices
Develops Business and Quality Application system training and documentation.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND/OR EXPERIENCE:
Bachelor's degree in Computer Science, MIS, Business Administration or related field from an accredited college or university. Four (4) or more years of technical experience; project leadership, software implementations and support; or an equivalent combination of education, certification, training, and/or experience.
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