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Help Desk Support Technician

  • Dallas, TX
  • Contract To Hire
  • Job ID: 20-00328

Help Desk Support Technician

Description:

This is an exciting opportunity for an outgoing individual to join our growing IT department as a Help Desk Support Technician of a multilocation printing company. This role will work closely with the IT Director to support the company's manufacturing facilities as well as any addition locations thru acquisition.

 

Duties / Responsibilities:

* Provide technical assistance and ongoing support for technology users and resolve problems and/or determine appropriate direction for resolution for both on-site and remote locations

* Identify/troubleshoot software issues relating but not limited to Windows 10, Mac OS, Microsoft Office, security/antivirus, and other proprietary software specific to the printing manufacturing process

* Identify/troubleshoot hardware and basic network issues for desktop computers, laptops, printers, network shares, mobile devices and telephone system devices

* Install, upgrade and configure Windows OS, device drivers, and printer software

* Maintain Windows 10 standard image for deployment to new computers and support remediation

* Prioritize work with a focus on user satisfaction and follow through

* Provide on-call and backup support for existing systems and functions for all locations

* Collaborate well within the department to research and resolve problems

 

Required Skills/Abilities:

* Excellent verbal and written communication skills

* Self-motivated with the ability to effectively prioritize and execute tasks while providing an excellent customer-service experience

* Microsoft Windows 10, Mac OS, Windows Server

* Microsoft Office 365 Suite including Microsoft Teams

* Excellent technical knowledge of desktops, laptops, and printer configuration and troubleshooting

* Basic technical understanding of network level: WAN and LAN connectivity, switches, firewalls and IP addressing protocols

*Able to read and understand technical manuals, procedural documentation, and OEM guides.

*Ability to conduct research into PC hardware and software issues as required.

*Adaptive to learning new technology and skills

 

Preferred:

* Experience with Mac OS, Windows 10, Office 365

* Experience with Windows Server Active Directory, GPO, and Remote Desktop Services

* Knowledge of Windows 10 image creation and deployment

* Understanding of helpdesk processes from ticket creation thru escalation to ensure a timely solution is provided and SLAs are met

* Flexibility to provide on call support

 

Education and Experience:

*Associates degree or certificate in electronics or computer technology

* 2 years of hands-on support or repair experience

For immediate response please forward resumes to [email protected]
 
Anna Marcano
IT Recruiter
(Office) 407-392-3135
www.valintry.com

For a list of our current openings please visit Valintry's Jobs Webpage

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
 


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