VALiNTRY seeking an IT / Desktop Support Specialist in Boston, MA.
Candidates considered for this role must work on site.
Compensation: $25 – $35 per hour ***(Based On Experience)***
Full-Time 40 hours a week
Contract Length: 4 Months
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information including rights, security, and systems groups.
Install, upgrade, support, and troubleshoot 10, Windows 7, and Microsoft Office, Apple, Mac, iPhones, iPads, and any other authorized desktop applications
Install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment, etc.
Performs work in compliance with specified warranty requirements
Returns defective equipment/parts to maintenance inventory, documents customer repairs maintains and restocks assigned parts inventory to ensure proper spare parts levels
Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any personal computers (PC), notebooks, or any other equipment that has authorized access to the network.
Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team
Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
Works with vendor support contacts to resolve technical issues within the desktop environment
Escalate issues and involve experts wherever required to resolve issues as quickly as possible
Routine or as a requested health check of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.
Provide training end-users on how to operate the equipment as requested
2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
Familiar with a variety of the field's concepts, practices, and procedures.
Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
Excellent technical knowledge of PCs and desktop hardware.
Able to operate effectively in a team environment with both technical and non-technical team members
Self-confidence in your analytical and problem-solving skills + good communication (both verbal and written) skills
Planning, organizing skills + good administration management skills
Microsoft Certified Technology Specialist essential, A+, or similar certifications
Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time. Thank you.
Applicants for this opportunity must have an unrestricted right to work in the United States.[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
VALiNTRY Services and all its divisions are equal opportunity employers. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other federal or state-protected category.
For a list of our current openings please visit Valintry's Jobs Webpage
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