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Refresh Team Leader

  • Burbank, CA
  • Contract
  • Job ID: 21-00274

VALiNTRY is seeking a Refresh Team Leader

The EUC Refresh Team Leader provides support and leadership for a team responsible for refreshing and delivery of technology needs of staff with roles essential to the day-to-day operations of the Walt Disney Company.

The EUC Refresh Team Leader leads a team of IT professionals providing configuration and deployment services across all Walt Disney Company lines of Business

Coordinate staffing and service delivery across assigned locations
Maintain appropriate levels of coverage
Proactively manage SLA requirements
Ensure and review documentation of all work performed on behalf of customers
Build and maintain relationships with key Disney and staff/managers to make sure service levels are meeting their needs and to handle any issues or concerns before they become an escalation
Take ownership of customer service related escalations
Initiate, own and coordinate internal escalations of technical issues
Manage employee leave requests and PTO; ensure seamless coverage
Administer internal systems access and account provisioning.
Supervise adherence to company and business unit policies and standards
Facilitate team meetings and coordinate communication
Assist with candidate screening, selection and onboarding
Participate in staff performance evaluations and progress reporting
Act as player coach; step in to plug gaps in coverage as appropriate
Represent the team in the larger organization as required

3-5 years leadership experience with large scale technology refresh deployments
Experience leading a team of 10 or more
3- 5 yrs of hands on PC/Laptop configurations and deployments
Experience with Service Now as a ticketing system
Experience with Client, Levovo and Mac products
Aggressive self-starter able to act and complete projects independently
Superior customer service and people skills
Friendly and approachable demeanor and professional appearance
Enthusiasm, resilience, and a positive attitude
Well-developed sense of urgency and ability to multitask
Exceptional communication skills
Advanced technical abilities
Attention to detail
Ability to juggle time and resources to meet or exceed expectations
Maintain professionalism under pressure
ITIL knowledge/experience a PLUS

(Inclusive of, but not limited to)

Mac OS, Windows OS, Linux or UNIX experience NOT required but is a PLUS, iOS, Blackberry, Android, Active Directory, Cisco VOIP, JAMF Casper, Video Conferencing, remote connectivity (i.e. Apple Remote Desktop, LogMeIn, Bomgar, etc), Citrix, virtualization (i.e. vmWare or Parallels), VPN connectivity, TCP/IP networking, wireless and mobile networking, Mobile Device Management (i.e. MobileIron), Microsoft Office Suite, Microsoft Exchange (on-prem and Office 365 cloud), A/V equipment, Helpdesk ticketing systems (i.e. ServiceNow), hard drive encryption products (i.e. Apple Filevault, PGP, Credant), enterprise backup products (i.e. Connected Backup), SAP, SCCM, Microsoft deployment tools, network printing, consumer/home/soho network equipment (i.e. routers, switches, wireless access points, powerline ethernet adapters, etc.)

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
For immediate response please forward resumes to [email protected]

 John Patten
 IT Recruiter
(Direct) 407-205-1124
(Office) 800-360-1407


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