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Remote Solution Architect – Service Desk / On Site Services

  • Chicago, IL
  • Contract
  • Job ID: 22-00173

100% Remote Position 

Pay Range $60.00/w2 to $75.00/w2 per hour , This position can compensate more depending on additional skills set that can be more valuable to the enterprise, don’t hesitate to apply if you’re a strong technical fit for this position.
 
VALiNTRY is A Staffing Partner to ATOS an International and Global leader in digital information technology transformation for Fortune 500 to 100 US based companies. Positions Available are !00% Remote work from home for only United States Based Residents who have an unrestricted right to work.  We only pay on a W2 bases and can’t hire independent contractors on a corp to corp.  VALiNTRY Does offer excellent benefits to all our W2 employees.

As a Solution Architect you are responsible for developing frameworks, tools, methods, and solutions to advance and support practice area growth within your field of expertise. You are recognized as the subject matter expert both internally and with customers developing complex ITO technical solutions as part of an overall solution framework and engagement team. This role will translate client needs into specific technical requirements that are agreed upon contractually and with the line of business members ultimately responsible for operating them; including conceptual services design, detailed costing, contractual statement of work, and SLAs.

Design and Architect Help and Interaction Center Local/OSS – On Site Services and Help and Interaction Center Live/Service Desk services as part of a large ITO with supporting technologies while meeting Clients budget and RFP/RFI Requirements. Including the following

Understanding of On-Site Service Methodology
Experience all channels of service; Onsite, dispatch, depot, OEM, Lockers, Vending, and other channels specific to customer
Knowledge of Application Packaging processes
Knowledge of OS patching processes
Knowledge of Hardware and Software asset management and tooling
Knowledge of End User Computer Analytics
Knowledge of Locker technologies as relating to IT Support
Knowledge of Vending technologies as relating to IT Support
Knowledge of Mobility support, including smart phone and tablets
Certifications can include Windows Desktop Operating Systems, MS Config Manager, Mobile Device Mgmt. (AirWatch, Workspace ONE, Citrix, InTune, ), etc.
Understanding the overall IT Service Desk methodology with experience and knowledge in the following areas;
Omni-channel IT support for phone, web, email, chat communications between a user and the Service Desk
Automated chatbots and virtual agents used to drive down the need for live Service Desk agent support
Knowledge Management used for automation tools, end users self-service and Service Desk agents
Various ITSM systems such as ServiceNow, Client Service Manager, Remedy and their respective self service portal capabilities
Genesys SIP and other VOIP systems including cloud based IVR such as AWS Connect used to route voice calls to the Service Desk
Advanced Microsoft Office skills in O365, Excel, Word, PowerPoint, Teams, Skype and Visio
ITIL v3 Foundation certification

 
Please note: This client is not accepting candidates submitted by other staffing firms or agencies at this time. Thank you.

Applicants for this opportunity must have an unrestricted right to work in the United States.
[Persons in H-l, L-l, and OPT EAD status do not have unrestricted right to work.]
 
 
For immediate response please forward resumes to [email protected]
 
www.linkedin.com/in/ericitstaffingguru/

 
Eric Lyublinsky

Sr. IT Recruiter

(Direct)
407-205-1125
(Office) 800-360-1407
www.valintry.com

For a list of our current openings please visit Valintry's Jobs Webpage
 


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